Refund policy
No return or refund - All sales are final.
Warning- WARNING: CHOKING HAZARD — Small parts. Not for children under 3 yrs.
Mystery scoops and mystery bundles are a surprise. When purchasing, you agree and understand that you are purchasing the experience of a surprise reveal of items, and no specific items are guaranteed.
The contents of each scoop and bundle are randomized, and items are selected at our discretion.
No specific bead or charm is promised or guaranteed.
No specific prize, items, value, cost, styles, colors, or choices are guaranteed.
No refunds, returns, or exchanges will be issued based on the items received
You are purchasing the mystery experience, not a specific product
You can always contact us for any return question at Artelilyandco@gmail.com.
PET-FRIENDLY ENVIRONMENT
Please be advised that our products are handled and packaged in a pet-friendly home environment. If you or the recipient has pet allergies or sensitivities, please consider this before purchasing. This does not qualify as grounds for a return or refund.
Damages and issues
Please inspect your order upon reception and contact us immediately within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
To start a return, you can contact us at Artelilyandco@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at Artelilyandco@gmail.com.